Privacy Policy & Shipping Policy

Effective Date: September 10, 2024

At Chakki Farm, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing or using our website, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our website. We may update this policy periodically, so we encourage you to review it regularly to stay informed of any changes.

Scope of Privacy Policy

This Privacy Policy applies exclusively to information collected through our website. It does not cover third-party sites or services that are not under our control. While we carefully select our third-party partners for their strong privacy practices, we cannot be responsible for their policies. We recommend reviewing the privacy policies of any third-party services you interact with.

Shipping Policy

Shipping Policy – Chakki Farm We offer free shipping on selected products. However, for certain items, a standard delivery charge of Rs. 60 will be applicable. For heavy-weight products, the shipping fee may vary. Please check the final shipping charges on the checkout page before making a payment. All orders placed on https://chakkifarm.com will be shipped through our trusted courier partners via Shiprocket. Orders containing in-stock products will be shipped within 48 hours of order placement. Orders with products not readily available will be shipped within 7 working days. Chakki Farm is responsible for dispatching the order to the courier company in a timely manner after payment confirmation. However, we are not liable for any delays caused by the courier service due to natural calamities, public holidays, or regional/local regulations. All orders will be delivered only to the registered postal address provided on the ‘Order Summary’ page before checkout. If your order is delayed beyond 14 working days, please reach out to us at contact chakkifarmfreshatta@gmail.com, mentioning your Order ID for assistance.

Information Collection
1. Personal Information

When you register for an account or make a purchase, we collect personal information such as your name, email address, phone number, and payment details.

2. Usage Data

We collect information about how you interact with our website, including your IP address, browser type, and pages visited. This helps us understand user behavior and improve our site.

3. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site performance. You can manage cookie settings through your browser, but disabling cookies may limit some website functionalities.

Use of Information
The information we collect is used to:

- Provide and enhance our services.
- Customize your experience and offer personalized content.
- Process transactions and manage your account.
- Communicate with you about orders, updates, and promotional offers.
- Detect and prevent fraud, and ensure the security of our website.
- Analyze trends and improve website performance using aggregated data.

Sharing of Information
We may share your personal information in the following situations:
1. With Service Providers

We may disclose your information to third-party service providers who assist us with website maintenance, payment processing, and other operational tasks. These providers are bound by confidentiality agreements.

2. For Legal Reasons

We may disclose your information to comply with legal obligations, respond to legal processes, or protect the rights and safety of our users and the public.

3. With Affiliates

We may share information with our affiliated companies for joint services or business purposes. These affiliates will adhere to the same privacy standards.

Links to Other Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure. However, no security system is infallible. While we strive to maintain high security standards, we cannot guarantee absolute protection.

Account & Registration Obligations

All shoppers have to register and login in to place orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in “My Account” or by contacting customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

Disclaimer – ChakkiFarm

At ChakkiFarm, we prioritize the security and privacy of our customers. If you suspect that your account is no longer secure such as loss, theft, or unauthorized access to your Account ID, PIN, Password, credit/debit card details, or net banking credentials please notify us immediately. ChakkiFarm will not be liable for any misuse of your account due to unauthorized access. Your Security is Our Priority We will never call, email, or message you asking for your credit card number, CVV, OTP, ATM PIN, or online banking password. We will never request your confidential information or share your details with anyone without your prior consent. If you receive any suspicious communication from someone claiming to be from ChakkiFarm and requesting sensitive information, please report it to us immediately at [your email]. Stay safe and shop securely with ChakkiFarm!

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: CHAKKI FARM- Wagholi-Manjari Road, Behind Panchsheel Tower, Awhalwadi, Pune-412207
Phone: 9011080801
Email: order@chakkifarm.com
Business Hours: Mon to Fri, 9 AM to 6 PM
Thank you for trusting Chakki Farm with your personal information.

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

  • We are always happy to help!
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